Instagram or Facebook hacked, locked or disabled? Tap what you see and get your recovery steps.
Each problem needs a different fix, and the wrong one costs you days. Pick your situation to get the exact checklist, with official links only.
We'll recover it for youOr diagnose it yourself below. It's free and there's no sign-up.
Do these first, whatever happened
- Check your email, including spam, for a message from Instagram or Facebook saying your email or phone was changed. It may have a one-click link to undo it.
- Change the password on the email account linked to your profile and turn on its 2FA.
- Screenshot every error message you see.
- Don't make a new account yet, and don't pay anyone who DMs you offering to "hack it back".
Hacked, locked, suspended or disabled?
| You see | It's | Fix |
|---|---|---|
| Password fails, new email on file | Hacked | Recovery |
| "Confirm it's you" | Locked (security check) | Pass the check |
| "We suspended your account" | Enforcement | Appeal, with a free appeal letter |
| "User not found" | Renamed, deleted or disabled | Find out which |
Popular guides
- Instagram hacked: the recovery checklist
- Facebook hacked: the recovery checklist
- Hacker turned on two-factor
- Getting the video selfie accepted
- Spotting recovery scams
When to hand it over
If the selfie keeps failing, the hacker changed everything, or the account was disabled after the hack, a recovery team saves you endless loops. UnbanPro works only through Meta's official channels and never asks for your password. 100% refund if we can't get your account back.
More recovery guides
- Instagram hacked: the recovery checklist
- Facebook hacked: the recovery checklist
- Disabled, suspended, locked or hacked? How to tell
- No email, no phone: the recovery route
- Someone's in your account right now
- Username changed or account deleted
- Lock it down after recovery
- Two-factor authentication, done right
- Spotting recovery scams
- Fake Meta messages: how accounts get stolen
- Warn your followers
- Business assets after a hack
- WhatsApp hijacked: getting it back
- Your account emergency kit
- Prevention checklist
- Recovery FAQ
- Getting past "Confirm you're human"
- Getting the video selfie accepted
- Security code not arriving
- The hacker turned on two-factor
- Hacked, then disabled
- Facebook "Your account has been locked"
- Unknown account in your Accounts Center
- SIM swap: when your number is the weak spot
- Suspicious login alerts
- Recover your email first